JOB DESCRIPTION

• The position of Customer Support Germany is a sales and technical support position within a technical environment handling sales and general technical issues.
• Develop and maintain close relationships with resellers
• Develop technical knowledge and understanding of the audiovisual market Work closely with (field) management and sales team
• Provide excellent customer service
• Support of all our client’s products
• Issue and follow-up on quotations
• Handle customer requests
• Ensure database accuracy
• Coordinate our client’s Institute attendees and participate in lunches and/ or dinners with customers
• Assist in resolving minor client issues
• Utilize marketing tools such as website, catalog and price guide
• Know sales policies and procedures and reseller pricing levels

REQUIREMENTS

• 2 years of experience in a B2B customer service department
• Excellent to native communication skills in German, fluent in English
• Technically literate or have affinity with technical products Initiative, adaptability, representative and professional attitude
• Strong attention to details, highly organized, computer literate
• Ability to prioritize tasks and requests
• Ability to work well in a fast-paced professional office environment